DameWare Remote Support

DameWare Remote Support enables fast and easy remote access to Windows, Linux, and Mac OS X desktops, laptops, and servers. Support thousands of end users without leaving your desk and save time completing administration tasks remotely.

Main features

Fast and secure remote control;
Remote assistance anytime, anywhere;
Simplify Windows management;
Integrated remote administration tools;
Offer remote support from iOS and Android devices;
Remotely manage Active Directory environments.

Manufacturer

SolarWinds Worldwide, LLC

Cybersecurity, Network and Monitoring, Utilities

Segment

Business Area

Customer Service / Support, Information Technology (IT)

Main features

Acesso Remoto

Suporte Técnico

Transferência de Arquivos

Gerenciamento de Sistema

Monitoramento de Rede

Full description

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Dameware Remote Support le permite administrar de forma remota múltiples dominios, grupos y usuarios de Active Directory (AD). Puede desbloquear cuentas de usuario, restablecer contraseñas y editar políticas de grupo de forma remota. Este es un software de soporte remoto asequible y fácil de usar que simplifica las tareas de administración remota de TI para los administradores de TI y los técnicos de soporte. DRS incluye una herramienta de control remoto incorporada que obtiene acceso a escritorios remotos desde plataformas Windows, Mac OS X y Linux. Ofrece administración remota de Windows y capacidades de administración de Active Directory (AD), así como una amplia gama de herramientas del sistema para acelerar la resolución remota de problemas.

Razones principales para utilizar el soporte remoto de DameWare

Aproveche el control remoto incorporado y la herramienta para compartir escritorio disponible en DameWare Remote Support para conectarse de forma remota. El software ofrece utilidades integradas como chat, transferencia de archivos y captura de pantalla para facilitar las sesiones de administración y resolución de problemas de forma remota.

Administre y resuelva problemas de servidores y estaciones de trabajo de Windows de forma remota

Resuelva los problemas de las computadoras con Windows de forma remota sin tener que iniciar sesiones de control remoto. Utilice las herramientas integradas del sistema y las funciones de administración remota de DameWare Remote Support para brindar soporte a computadoras remotas.

Obtenga acceso remoto a los sistemas inactivos o apagados

El software DameWare Remote Support admite funciones de Intel vPro con AMT, Wake-on-LAN y máquina virtual basada en kernel (KVM). Estas funciones le permiten acceder de forma remota y solucionar problemas de equipos fuera de banda.

Integración de software de soporte remoto con software de mesa de ayuda

Se integra con la mesa de ayuda web de SolarWinds para mejorar y acelerar el soporte de TI y el cumplimiento de solicitudes de servicio. Para aprovechar esta integración, inicie una sesión de escritorio remoto con un solo clic con las computadoras enumeradas en el inventario de activos de la mesa de ayuda web.

Este poderoso software de soporte remoto para administración y resolución de problemas de TI remotos, con descarga rápida e implementación simple, se puede instalar en minutos. Además, DameWare ahorra a los administradores de TI un tiempo considerable, ya que es una marca galardonada utilizada por más de 60 000 usuarios en todo el mundo.

Requisitos del sistema de soporte remoto de DameWare: implementación desatendida

CPU de 1 GHz
20 MB de memoria RAM
Disco duro de 150 MB

Operating system

Se puede instalar en Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003, Windows Server 2008, 2008 R2, Windows Server 2012
DameWare Mini Remote Control en DameWare Remote Support se puede utilizar para iniciar sesiones remotas con Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003, Windows Server 2008, 2008 R2, servidor de Windows 2012;
Debian 5.0 y posterior (habilitado para VNC)
CentOS 5 y 6 (habilitado para VNC)
Ubuntu 10.04.1 LTS a 10.04.3 LTS, 11.10 y 12.04 LTS (habilitado para VNC)
Red Hat Enterprise Linux 5 y posterior (habilitado para VNC)
Fedora 15 y 16 (habilitado para VNC)
Mac OS X (habilitado para VNC)

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